Sorting each ticket from scratch
Your team has to check the request, urgency and ownership again for each recurring enquiry.
The goalPre-sorted tickets that your team can review and take on.
Oskar FreyeFree Ticket Time Check · 30 minutes
AI agents for IT service providers and MSPs
Less routine work for your service desk
I build AI agents for IT service providers and MSPs in Germany, Austria, and Switzerland. They triage tickets, prepare server diagnostics, and write support reports. A technician approves actions on customer systems. Every action is logged.
14 yrsProgramming
2×Startup CTO
IHKIT specialist
Service desk
Triage ticketsPrepare diagnosticsDraft support reportsTechnician approvalsLog every actionTriage ticketsPrepare diagnosticsDraft support reportsTechnician approvalsLog every action
01The working day
Where routine work takes time
Does this sound familiar? These recurring tasks may be worth examining before introducing an agent.
Gathering diagnostic information
Before working on the fix, technicians need to collect information and server logs.
The goalPrepared diagnostic information to support the technician’s decision.
Writing up the work afterwards
The issue is resolved, but the summary for the ticket and customer still needs writing.
The goalDraft support reports that your team reviews rather than writes from scratch.
Handovers without the context
When a ticket changes hands, the next technician has to piece together information and previous actions.
The goalClear summaries for the next technician to work from.
Unclear limits for agents
Potential time savings mean little if nobody knows who approves actions on customer systems.
The goalLimited permissions, technician approvals and a log of every action.
Guessing whether it helps
Without baseline measurements, it is hard to tell whether an agent actually reduces work.
The goalCompare minutes per ticket, first-contact resolution and escalations before and after introduction.
These are possible starting points, not promised savings. The check helps us assess whether an agent fits your tasks.
02Engineering experience and evidence
01
IHK-certified IT specialist
14 years programming
I started programming at 12 and have been doing it for 14 years. I am an IHK-certified Fachinformatiker, a German vocational qualification in IT.
02
Two spin-offs
Twice a startup CTO
I held the CTO role at two startups, both spin-offs. My project portfolio documents the software I have built.
03
Vienna 2026
START Hack challenge winner
At START Hack Vienna 2026, I won a challenge with an agent that logs into servers and writes support reports.
04
Voice award
ElevenLabs voice award
The START Hack project also won the ElevenLabs special award for best use of voice.
The awards recognise a hackathon project, not production deployment at MSP customers. They are not evidence of customer savings. View the Techbold project and source code
03From the check to operation
One paid day
Define the scope
In a one-day workshop, we choose ticket types, define permissions, and record what the agent must never do. The workshop is paid. I credit the fee toward implementation if you commission me to build it.
See details→Fixed price · Clear approvals
Build and test
I implement the agent at a fixed price. For two weeks in shadow operation, it only makes suggestions. It then goes into operation with the agreed approval stages. Actions on customer systems need technician approval; every action is logged.
Send an enquiry→For agents I built
Keep it running
After launch, I can operate and expand the agents I built. We measure minutes per ticket, first-contact resolution rate, and escalations to decide what to change next.
Discuss operation→Start hereFour service-desk inputs, 30 minutes, free: Ticket Time Check
ProcessWe agree on tasks, approvals, and measurements before implementation. How introduction works
04Free 30-minute check
Where does your ticket time go?
In the free 30-minute Ticket Time Check, we estimate the technician hours spent on routine tickets. We use four inputs: monthly ticket volume, technician count, minutes per routine ticket, and the share of fixed-price contracts. You can request the call before gathering these figures.
- Send me a short enquiry about what you would like to discuss.
- We arrange the call personally. You can add the figures later.
- The check is free. You decide afterwards whether to book a paid workshop.
Talk to my AI assistant
Tell me what is slowing your team down.
My AI assistant asks about your service desk and prepares an enquiry below. You review it before sending. This is not a call with me.
Ready when you are
Please do not share passwords, customer tickets or other confidential information.
Conversation transcript
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