Triage tickets
Your team checks the request, urgency, and ownership again for each recurring enquiry.
Possible task for the agentThe agent sorts tickets for your team to review.
Oskar FreyeFree Ticket Time Check · 30 minutes
AI agents for IT service providers and MSPs with their own service desk
More time for complex support cases
Routine tickets tie up experienced technicians. I build agents that triage tickets, prepare server diagnostics, and write support reports. Changes to customer systems require technician approval. Every action is logged.
14 yrsProgramming
2×Startup CTO
IHKIT specialist
Service desk
Triage ticketsPrepare diagnosticsDraft support reportsTechnician approvalsLog every actionTriage ticketsPrepare diagnosticsDraft support reportsTechnician approvalsLog every action
01Routine service-desk work
Routine tickets cost technician time. And margin.
Under fixed-price managed-service contracts, every extra minute of work eats into your margin. These are tasks an agent could help prepare.
Prepare diagnostics
Before working on the fix, technicians need to gather information and server logs.
Possible task for the agentThe agent collects diagnostic information to support the technician’s decision.
Write support reports
The issue is resolved, but the summary for the ticket and customer still needs writing.
Possible task for the agentThe agent drafts the report. Your team reviews it rather than writing from scratch.
In the check, we estimate the time tied up in these tasks and discuss suitable ticket types. We later use real tickets to test how much work an agent actually takes off your team.
02Engineering experience and evidence
01
IHK-certified IT specialist
14 years programming
I started programming at 12 and have been doing it for 14 years. I am an IHK-certified Fachinformatiker, a German vocational qualification in IT.
02
Two spin-offs
Twice a startup CTO
I held the CTO role at two startups, both spin-offs. My work covers software architecture, system integrations, and running production software.
03
Vienna 2026
techbold challenge winner
At START Hack Vienna 2026, I won the techbold challenge with an agent for server diagnostics and support reports. Changes to customer systems require technician approval.
04
Voice award
ElevenLabs voice award
The START Hack project also won the ElevenLabs special award for best use of voice.
The awards recognise the hackathon project. They are not evidence of customer savings. View the Techbold project and source code
03After the check
Paid detailed analysis
Define the scope
We analyse the selected workflows in detail and define the agent's tasks, system integrations, and approvals. The workshop is paid and separate from the free check.
See details→Fixed price · Clear approvals
Build and test
I build the agent at a fixed price. We test its suggestions on real tickets before launch. Changes to customer systems require technician approval; every action is logged.
Book the free check→For agents I built
Keep it running
I can maintain and expand the agents I built. We review the tickets they handle to see whether they reduce work and what needs adjusting.
See ongoing support→Start hereAn initial time estimate and possible ticket types, free in 30 minutes: Book the free check
ProcessWe agree on tasks, approvals, and measurements before implementation. How introduction works
04Free 30-minute check
How much technician time do routine tickets take?
In the free 30-minute Ticket Time Check, we use your figures to make an initial estimate of the time spent on recurring tickets. We identify possible ticket types to automate. A detailed analysis follows in a separate paid workshop if you want to continue.
Tue–Thu, 10:00–16:00 Berlin time · 30 minutes · Google Meet
- Choose a free time below.
- Answer five short questions and book. Google emails you the Meet invitation.
- Bring rough figures for recurring ticket volumes and handling time. We work through the estimate together.
Free check · 30 minutes · Google Meet
Pick a time
Choose a time and answer five short questions. Agree to data processing, then confirm your email with a code to book. No time is reserved before confirmation.
Booked.
The invitation with the Google Meet link is on its way to .
If it does not arrive within a few minutes, check your spam folder or email oskar@freye.tech.
Talk to my AI assistant
Tell me what is slowing your team down.
My AI assistant can answer questions about the check and fill in the booking form above with you. This is not a call with me. The assistant cannot choose a time or book for you.
Ready when you are
Please do not share passwords, customer tickets or other confidential information.